File - An investigation has found that two of America’s biggest retail banks are quietly taking some callers’ voiceprints to fight fraud.
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You may realize your bank is recording you, but did you know it could be taking your biometric data, too?An Associated Press investigation has found that two of America's biggest retail banks – JPMorgan Chase & Co., and Wells Fargo & Co. – are quietly recording the biometric details of some callers' voices to weed out fraud.A recent AP survey of 10 leading voice biometric vendors found that more than 65 million people worldwide have had their voiceprints taken, and that several banks, including Barclays PLC in Britain and Minneapolis-based U.S. Bancorp, are in the process of introducing their customers to the technology.One person familiar with Verint's deployment said that the company's technology has been at work at Chase's credit card arm since last year, when Verint's predecessor, Victrio, was helping screen roughly 1 million calls a month.Two people familiar with how the technology is being used at Wells Fargo said the San Francisco-based bank struck a deal for a similar voice biometric blacklist provided by Israel-based NICE Systems Ltd.Chase and Wells Fargo declined to comment in any detail on their fraud prevention strategies.Chase spokeswoman Patricia Wexler said the company was "exploring many types of biometric authentication," but did not use voice biometric technology with customers. She declined to say whether the company was using the technology to screen calls for suspected criminals.
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