Customers queue beside Galaxy Note 7 smartphone advertisements at Samsung service centre in Taipei, Taiwan October 11, 2016. REUTERS/Tyrone Siu
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Samsung Electronics Co Ltd halted sales of its Galaxy Note 7 smartphones on Tuesday and told owners to stop using them while it investigates reports of fires, fueling expectations the tech giant will scrap the flagship device.The company is offering to exchange Note 7s for other products or refund them.Samsung's decision to pull Note 7s off the shelves for the second time in less than two months not only raises fresh doubts about the firm's quality control but could result in huge financial and reputational costs.Samsung has since recalled 2.5 million Note 7s due to faulty batteries.A person familiar with the matter told Reuters on Monday that Samsung had temporarily halted production of Note 7s.The U.S. Consumer Product Safety Commission said Samsung was making the right decision by halting sales and exchanges of the device.
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