People stand in front of the General Security to renew their passports in Beirut, Friday, Jan. 8, 2016. (The Daily Star/Mohammad Azakir)
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A disorganized queue of people clutching official documents behind a counter stacked with thick folders is a familiar sight for anybody who visits ministries or state intuitions in Lebanon. The experience can be disorienting, confusing and even frustrating as people struggle to access basic government services. Like many people, Deaibess supports the prospect of e-governance in Lebanon, which would entail state intuitions making many of their services available online.MP Yassin Jaber noted that rights groups rejected a bill in 2011 that could have established the foundations for such a law.In a report released this week, the group found that 28 percent of those surveyed in Lebanon pay a bribe to access government service.The country has adopted e-governance to help businesses and citizens access government services efficiently through the Web.Lebanon has a long way to go to replicate the UAE's model. At the moment, they are still creating the digital infrastructure necessary to make public services available online. Yet Jaber said that the government is making progress, including with the implementation of a digital bill-tracking system that enables MPs to check the status of any draft proposal.
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