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Islamic banks rebrand in bid to go mainstream

  • File - A man walks past a branch of Abu Dhabi Islamic Bank along Khalid Bin Al-Waleed Street in Dubai, in this May 30, 2010. REUTERS/Mosab Omar

DUBAI: Islamic banking is based on core principles of the religion. So it is striking that some banks are removing the word “Islam” from their names – a sign of both the potential of Islamic finance to grow and the obstacles to it becoming mainstream.

In January, Dubai-based Noor Islamic Bank changed its name to Noor Bank. Abu Dhabi Islamic Bank, the emirate’s largest Shariah-compliant lender, now plans to call itself Abu Dhabi International Bank when operating abroad.

In both cases, the changes are part of the banks’ plans to expand. They aim to move well beyond a relatively small group of customers who stress religious permissibility, to a much larger customer base for whom pricing and service quality are key.

This approach could help Islamic banks establish themselves globally, not just in the Muslim-majority regions of the Gulf and southeast Asia, and appeal to larger numbers of non-Muslims as well as Muslims.

But the banks feel that to broaden their appeal and compete directly with conventional institutions for customers, they need to play down their Islamic nature among the general public.

“Rebranding is an essential part of widening the appeal of the industry, whether we call it ethical, alternative or sustainable finance,” said Yerlan Baidaulet, a member of the board of executive directors at the Saudi Arabia-based Islamic Development Bank, a multilateral institution. “Our mindset has to be global, we have to think wider in terms of customer appeal. Why monopolize the concept and keep calling it only Islamic?”

Islamic banks, which follow principles such as bans on interest payments and pure monetary speculation, have been growing rapidly in the Gulf and southeast Asia for a decade. In the six-country Gulf Cooperation Council, they now account for about a quarter of total banking assets.

In the past couple of years, growth has slowed in some countries, however, as the banks have largely run out of new customers who are willing to base their choices primarily on an institution’s Islamic credentials.

In Qatar, for instance, asset growth rates of Islamic banks have dropped to just above those of their conventional peers, cutting a large lead that the industry previously held. Islamic banking assets in Qatar grew 12.2 percent in 2013, down from 35.1 percent in 2011, central bank data shows.

So to continue expanding, banks have two options. One is to compete for the mass of consumers – by some estimates, 60 or 70 percent of the population even in a mainly Muslim country – who base their choice of bank on nonreligious factors.

ADIB is in the process of acquiring a large number of such customers; in April, it said it had agreed to buy the United Arab Emirates retail banking operations of Barclays for an expected price of 650 million dirhams ($177 million).

The Abu Dhabi bank is now trying to persuade roughly 110,000 former Barclays customers to stay with ADIB rather than moving to conventional banks. This involves competing directly on nonreligious aspects of its service.

The other growth option for Islamic banks is to move into new markets in Asia, Europe or Africa, in countries which have Muslim minorities but where establishing a profitable presence will require attracting large numbers of non-Muslims.

The banks have no intention of changing the Shariah-compliant nature of their products. But removing the word “Islam” from their names is a way of avoiding any perception that Islamic banks focus on religious issues while neglecting aspects such as quality of service.

Islamic Bank of Britain, which was acquired in January by Qatar’s largest Islamic bank Masraf Al Rayan, is studying whether to rebrand itself to appeal to a wider customer base, said IBB chief executive Sultan Choudhury. “We have to look at branding – sometimes the positioning as an Islamic bank can work against us,” he said. “After the takeover, we want to look at how we present the bank to customers. We have to consider how to position the brand to be all-inclusive.”

IBB, based in Birmingham, offered a savings account promotion last year for which it estimated 55 percent of applications were from non-Muslims. It had similar success in marketing products in Scotland by avoiding any of the Arabic terminology often used to describe Islamic financial products, Choudhury said.

“Ultimately the contracts are Shariah-compliant ... but this helps in consumer understanding.”

Tirad Mahmoud, ADIB’s chief executive, said Islamic banks had an advantage over conventional banks in being able to stress the moral foundations of their business – a consideration which has become more important since banking abuses fueled the global financial crisis.

For example, Islamic banks reject much of the complex financial engineering used by conventional banks. Returns on Islamic bank accounts are based on investment income rather than on interest payments.

“The real competitive advantage that Islamic banks have is that they are ethically constructed. We need to promote this. The denomination doesn’t matter,” Mahmoud said.

 
A version of this article appeared in the print edition of The Daily Star on July 03, 2014, on page 5.
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Summary

Islamic banking is based on core principles of the religion. So it is striking that some banks are removing the word "Islam" from their names – a sign of both the potential of Islamic finance to grow and the obstacles to it becoming mainstream.

The Abu Dhabi bank is now trying to persuade roughly 110,000 former Barclays customers to stay with ADIB rather than moving to conventional banks.

Removing the word "Islam" from their names is a way of avoiding any perception that Islamic banks focus on religious issues while neglecting aspects such as quality of service.

Islamic Bank of Britain, which was acquired in January by Qatar's largest Islamic bank Masraf Al Rayan, is studying whether to rebrand itself to appeal to a wider customer base, said IBB chief executive Sultan Choudhury.

Tirad Mahmoud, ADIB's chief executive, said Islamic banks had an advantage over conventional banks in being able to stress the moral foundations of their business – a consideration which has become more important since banking abuses fueled the global financial crisis.

For example, Islamic banks reject much of the complex financial engineering used by conventional banks.


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