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Hey, Google, please order a large pizza!Voice shopping using smart speakers and apps is starting to gain traction among consumers, opening up a new "conversational commerce" channel and potentially disrupting the retail sector.Devices such as Amazon's Alexa-powered speakers and Google Home, which use artificial intelligence to respond to voice commands, are offering new choices to consumers who are looking for more convenient ways to order goods and services.Amazon's devices, which hit the market in 2015, were designed in large part to help boost sales, and Google Home was launched a year later.For now, Taylor said, most voice-based purchases have been "low-consideration goods" such as items consumers have purchased before.Walmart last month launched a text-based concierge shopping service called Jetblack, which uses both artificial intelligence and professional assistants offering buying suggestions as part of its effort to compete with Amazon.But Walmart is one of dozens of retailers offering voice-based shopping through Google Express as well, along with sellers of flowers, hardware, groceries and other goods.Retailers Lowe's and Home Depot are among the partners.
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