Ducasse personally monitors social media to keep an eye on customer reviews.
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As one of the world's most decorated chefs, Alain Ducasse is known for his forensic attention to detail -- from thrice-ironed tablecloths to hand-picked decor and cutlery.The 62-year-old is arguably the doyen of France's "grande cuisine". His eateries currently have 20 Michelin stars, more than any living contemporary, and three of his restaurants have the coveted three-star accolade. But just as Ducasse, who now boasts more than 30 restaurants across seven countries, blends tradition and modernity in his menus, he sees tech as a way to finesse the dining experience.Ducasse -- much like the late Joel Robuchon, whose restaurants earned 32 Michelin stars during his career -- sails on, expanding with no shortage of critical acclaim.Ducasse's arrival in Macau was fortuitous.It now boasts three three-star restaurants and five two-stars -- an astonishing per capita ratio considering Macau is home to just 620,000 people.Ducasse's first foray into Asia began some 15 years ago in Japan, followed by Hong Kong and then Macau.
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