File - Rula Helou. (Photo courtesy of Rula Helou)
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A wheelchair-bound woman who was prevented from boarding a Middle Eastern Airlines plane confirmed to The Daily Star Monday that she planned to file a lawsuit, after staff at the company allegedly humiliated her for not being able to walk.The accusations were roundly denied by MEA, who said Rola al-Helou did not make her needs clear in advance. In a statement Monday, MEA said it "abides by all international laws and respects the needs of people with special needs," adding that it recently opened a special office for such customers.The airline also insisted their employee did not insult Helou and suggested it had been the opposite: According to the MEA statement, Helou said while booking her flight that she could walk from her wheelchair to the plane. MEA admitted, however, that she had requested assistance when booking previous flights with the airline.
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