Travelers wait in line at Beirut airport, Friday, Sept. 7, 2018. (The Daily Star/Mohammad Azakir)
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Aviation technology developer SITA apologized Friday and took full responsibility for the disruption last week of its system managing departures and baggage at Beirut's Rafik Hariri International Airport that delayed flights for hours.Last week's incident saw both systems at Beirut's airport cease to function for about six hours – from just before 11 p.m. on Sept. 6 to 5 a.m. on Sept. 7 – and left thousands of passengers stranded, prompting an investigation by the Central Inspection Bureau, which is ongoing. Assaad said that a few days before the incident occurred, the company had been notified that a key component of a system that provides network connectivity to Beirut's airport was faulty and needed replacing.Such an error had not occurred in the 20 years SITA has been operating airport systems, Assaad said.
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