FILE PHOTO - A combination of video screengrabs shows passenger David Dao being dragged off a United Airlines flight at Chicago O'Hare International Airport in this video filmed by @JayseDavid April 9, 2017. Jayse D. Anspach via REUTERS/File Photo.
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United Airlines CEO Oscar Munoz apologized Tuesday on Capitol Hill for an incident in which a passenger was forcibly removed from a flight and vowed to do better as he and other airline executives faced tough questions from lawmakers.United has taken a series of steps to reduce overbooking of flights since the April 9 incident and will raise to $10,000 the limit on payments to customers who give up seats on oversold flights, Munoz said.Dao was waiting to fly to Louisville, Kentucky, on April 9 when the airline decided it needed four seats for Republic Airline crew members who needed to travel to work on another United Express flight in Louisville the next morning.United has vowed to reduce -- but not eliminate -- overbooking, which occurs when more tickets are sold than there are seats on the plane.
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