A woman holds a Frappuccino at a Starbucks store inside the Tom Bradley terminal at LAX airport in Los Angeles. (REUTERS/Lucy Nicholson)
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Starbucks wants to add training for store managers on "unconscious bias," CEO Kevin Johnson said Monday, as activists held more protests at a Philadelphia store where two black men were arrested when employees said they were trespassing.The incident is a major blow to Starbucks' image, since the company has promoted its coffee shops as neighborhood hangouts where anyone is welcome.Over the weekend, demonstrators called for the firing of the employee who contacted police, who arrested the men on Thursday. Starbucks did not immediately respond to a request to confirm a report that the manager who called police had left the company.Johnson said the company will ensure that employee guidelines on when the police should be called will be clarified.Seattle-based Starbucks had posted a statement on Twitter over the weekend about the arrests, followed by an apology from Johnson.
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