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How can news organizations avoid the trap that President Donald Trump has laid for them in his attacks on the media as a one-sided "opposition party" that caters to anti-Trump elites and purveys "fake news" to readers and viewers?Most big news organizations, including the Post and The New York Times, have dropped their ombudsmen over the past decade.Ombudsmen can be a pain in the neck.Margaret Sullivan, a New York Times public editor for four years and now a media columnist for the Post, favors the restoration of the ombudsman role at the Times. A model ombudsman was the Post's Michael Getler, who held the role from 2000 to 2005 .Getler was one of the paper's most experienced reporters and editors, and his criticism stung. He represented angry readers who felt the Post had allowed the country to sleepwalk into a disastrous conflict. Spayd was publicly flayed over the next year for this and other apostasies before the Times abolished her position in May.
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